At bgavapepro.com, we strive to get your order to you as quickly and reliably as possible. Below is our shipping and delivery policy to help you understand our process.
 
  1. Processing Time:
    • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.
    • Orders placed on weekends or holidays will be processed on the next business day.
     
  2. Shipping Options & Times:
    • Standard Shipping: Estimated delivery time: 7-14 business days, depending on your location.
    • Expedited Shipping: Estimated delivery time: 3-7 business days, available at checkout for eligible regions.
    • Please note that delivery times are estimates and may vary due to customs processing, weather delays, or carrier issues beyond our control.
     
  3. Shipping Costs:
    • Standard shipping rates are calculated at checkout based on your location and order size.
    • Free standard shipping is available for orders over a minimum threshold (details shown at checkout).
    • Expedited shipping costs will be displayed during checkout.
     
  4. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your delivery status. You can also track your order using the tool on our website with your Order ID and billing email.
  5. Customs & Import Duties: For international orders, you may be responsible for customs duties, taxes, and fees charged by your country’s customs authority. These charges are not included in your order total and are the responsibility of the customer. Please check your local customs regulations before placing an order.
  6. Delivery Issues: If your order is lost, damaged, or delayed in transit, please contact us at support@bgavapepro.com with your tracking number, and we will work with the carrier to resolve the issue.
  7. Delivery Address: Please ensure your shipping address is accurate and complete at checkout. We are not responsible for lost or delayed orders due to incorrect or incomplete addresses provided by the customer.
 
Thank you for choosing bgavapepro! We appreciate your patience as we work to deliver your order safely to you.