Thank you for shopping at bgavapepro.com. We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help with our straightforward refund policy.
 
  1. Eligibility for Refunds:
    • Products must be returned within 30 days of delivery, unused, unopened, and in their original packaging.
    • Opened or used products cannot be returned for hygiene and safety reasons, unless they are defective or damaged upon arrival.
    • Clearance items are final sale and not eligible for refunds or exchanges.
     
  2. Defective or Damaged Products: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will offer a full refund, replacement, or store credit at our discretion.
  3. Return Process:
    • Contact our support team at support@bgavapepro.com with your Order ID and reason for return to request a return authorization.
    • Once approved, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the return is due to our error (damaged, incorrect item).
     
  4. Refund Processing:
    • After we receive and inspect the returned item, we will process your refund within 5-7 business days.
    • Refunds will be issued to your original payment method. Please note that banks and payment providers may take additional time to reflect the refund in your account.
     
  5. Exchanges: We offer exchanges for defective or incorrect items only. Please contact us to arrange an exchange, and we will ship the replacement item once the return is processed.
 
If you have any questions about our refund policy, please reach out to our support team for assistance.